How long will my website maintenance take?

Website maintenance is performed within a set time frame so you'll always know how long your individual job will take. We'll provide you with the time frame for your job when your quote is issued, based on the service level agreement (SLA) below.

Website maintenance service level agreement

Your job will be completed within the time frames as shown in the table below.

Hours quoted for a single jobYour job will be completed by
Less than one hour5:00pm (17:00 h), the next business day*
Less than two hours5:00pm (17:00 h), within two business days*
Less than three hours5:00pm (17:00 h), within three business days*
Three or more hoursA time frame will be issued with your quote

*Providing your request is received by 12pm (12:00 h), otherwise please add an additional business day.
All times quoted are EST. This service level agreement is valid until 2024-01-01.

How do I find out more?

Feel free to contact us if you have any questions.

Network Gate and iTTuva Compute SLA Exclusions

 The Service Commitment does not apply to any unavailability, suspension or termination of the Included Products and Services , or any other performance issues affecting the Included Products and Services: (i) that result from a suspension described in Section 6.1 of the Network Gate SLA Agreement; (ii) caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of the Included Products and Services; (iii) that result from any actions or inactions of you or any third party, including failure to acknowledge a recovery volume; (iv) that result from your equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within our direct control); (v) that result from failures of individual instances or volumes not attributable to Region Unavailability; (vi) that result from any maintenance as provided for pursuant to the Network Gate Agreement; or (vii) arising from our suspension and termination of your right to use the Included Products and Services in accordance with the Network Gate Agreement (collectively, the “Network Gate Compute SLA Exclusions”). If availability is impacted by factors other than those used in our Monthly Uptime Percentage calculation, then we may issue a Service Credit considering such factors at our discretion.

SEO Conversion Optimization

SEO Conversion Optimization

Our ecommerce solutions include dozens of features to optimize for website SEO and turn shoppers into buyers.

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Complete Ecommerce Solution

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Technical experience

Network Gate provides massive technical experience in building web application development solutions that are strong, scalable and world-class.


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